Off. 16 months and done f all to even attempt to fix it, even after we wrote to CEO at Openreach, how do you actually get Openreach to fix something like. Contractors come dig the hole, an engineer comes and remakes the joint. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. Nothing happened until 11th when BT simply closed. Wipe one end, plugs the other/ A clip joint is just a new fangled plugs expanding really. Openreach have identified that we need a new line put in (very possibly because. Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. Openreach have requested we review the report on 09/05/2020 as the work is likely to. wrote: wrote: that's one of the questions I asked Openreach and they refused to answer, so thanks very much. I chased up with BT a few days later and they said another team was due to fix it but they couldn't say when. He denied. They located a fault out to the line and went directly to this. An Openreach engineer visited on the 2nd day and said the fault was between the pole and the exchange. Openreach Repair Telephone Faults Cost Example: Updated 01/04/13. 0 Thanks All forum topics; Previous Topic; Next Topic;. You then say you have 36MbpsDo you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. All you can do is speak to the BT FTTP team 0800 587 4787. Coincidentally, on 17th July another Openreach engineer fixed a neighbour’s line fault and the cynical amongst us might suspect that the engineer just swapped a good line (i. I have had a nightmare trying to get my broadband and phone services fixed since 17th December 2017 and I have had nothing but mixed messages about the problem. 59 same day. [ link to this post] Hi, BT Openreach were doing work a couple of doors up from me. But if I were paying £300pm for a service on FTTP, which everyone is treating as a business service, I would have expected a better response. The key drivers of repair demand and Openreach repair service levels are as follows: – Fault Rates . Broadband quality monitoring. Repair appointment: 07701407771 Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or. Change your wireless channel - TalkTalk Help & Support Karl. com Blue Light. Let us know the result of the engineer visit, I suspect the engineer will need to work on OK, your post is a wee bit confusing. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. NOTE: I only provide help on the forums and NOT via PM. 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailIf the bridge tap is before the master socket then it is Openreach who have the responsibility to remove it. In response to some of the points raised, first, speeds of FTTC are measured from the DSLAM, so 80/20 overa Km of distance is NEVER going to be 80/20, physics prevents it, however, your speeds actually sound pretty good for the distance, drop outs, doesn’t sound like line fault if your speed is constant, so perhaps a router issue, possibly requiring a. It’s been over two years since Openreach withdrew its own VDSL2 modem as an option from their Fibre-to-the-Cabinet (FTTC) installation service, which many ISPs initially provided to customers before self-installations and all-in-one routers became the norm. Are you seeing slow speeds over WiFi ? Thanks Karl. wfh won't prioritise the repair. Openreach failing to respond or fix fault. Openreach - how long to fix a fault. wrote: Think openreach and sky need to communicate better with each other and the customer Unfortunately communication between Openreach and theirDo you agree with Openreach's 4-star rating? Check out what 21,050 people have written so far, and share your own experience. Broadband fails, how long before it gets as far as Openreach? Then how long before it gets fixed? My broadband basic info/help site - Domains, site and mail hosting - Tsohost. Each telephone call ends the same. But every time I call they say it will be a week later, with. chris6273. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). Internet Matters; My Account; Mail; Login NEED SOME HELP? We’re here 24/7. Mobile costs may vary. | Read 20,381-20,398 Reviews out of 20,398It took us minimum of 1hr on the business one for them to actually agree to fix it (the router died 6 months in). endobj 7:43. Sign in or register to get started. Before you start the conversation, be clear in your own mind what the problem is - and how you’d like it resolved. I approached the Opeanreach employee at the other house. Solar PV 5. I am now on my 6th or 7th Openreach engineer as none of them can fix the issue. Telling them you’ve had issues in the past can’t hurt. . 00 and I rang PlusNet on my mobile (extra cost added to phone bill? landline was in the same. 40 for each calendar day that the service is not repaired: Missed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. That port stays with you for as long as the service is connected, regardless of the speed you pay for - unless there's a fault that actually requires a port change to fix it, or unless you cancel the service. The fibre cabinet is approx 400 metres fro. Openreach Repair Telephone Faults Cost Example: Updated 01/04/13. Wait for the modem to sync within 3 minutes. ago. Crime and scams. Free from UK landlines. I have offered to send a photo of the broken cable. . Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. After a few visits I got an switched on Openreach engineer who checked each section of the line. The wiring you install will be pivotal to their experience. Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12. 59 same day. The fault has now been reported and an engineer visit is 8n place for next Tuesday. But if your service isn't activated until Friday you'll be paid £18. Off. Mobile costs may vary. We send out Openreach. . Fix broadband problems in my new home. Hi, Please can someone help. DebbieThanks Gandalf for taking a personal interest and I look forward to your update on the 28th. Openreach had to dig up our pavement again to get at the fault. I guess as we are upgradinghow long to cook gammon steak on george foreman grill; how to unlock travelpro luggage; crimea water crisis 2022; 248 tupperware road hemingway, sc 29554;. but in future you should report the fault to your ISP and they must engage an Openreach engineer to fix the problem. When you order a fibre service for the first time, Openreach assigns a port to you. 3Mb). People complain about Openreach majority of the time when in actual fact, its the service provider who has messed up. NOTE: I only provide help on the forums and NOT via PM. uk. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. OK, your post is a wee bit confusing. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. May 1, 2019. Make sure the line sounds clear with no crackles. 00 clear by 12. The fault has now been reported and an engineer visit is 8n place for next Tuesday. Does Openreach have to fix faults? Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. Let me know how itOpenreach engineer came out. comBlue Light. BT engineer has installed. My theory is that Openreach does not want to bothered fixing copper, something that will go away as FTTP arrives. I have raised another fault today. You can get an application form by calling: 0800 800 150, free of charge, 24 hours a day. Get help to fix your dropping broadband connection. Guess what It has not been fixed phone line still dead. I pushed Sky to contact Openreach for more info as this wasn't good enough, and they then stated that the forecast for the repair to be completed is the 26th of April. Are you seeing slow speeds over WiFi ? Thanks Karl. I have a fault that started in March, regular drops (from minutes to hours) and random speed, used to be 22Mbps now 4-15Mbps varies constantly. | Read 20,381-20,398 Reviews out of 20,398Recent history teaches us that just because Openreach can’t spot a fault doesn’t mean to say the line isn’t still faulty and within Openreach’s realm to fix, which can also result in future engineer call-outs and nobody wants that. Check out the options available from Openreach below: These levels are defined by the response times of Openreach engineers to reported faults. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. Nte swap will take five minutes. Hi beckyh81 I can only apologize for this ongoing issue. Moving ports (L&S) on VDSL2 lines is sometimes done to help bypass a fault on an existing port or to tackle incorrect routing but, as it requires an engineer, such work does tend to. FTTC (Fibre To The Cabinet) most likely which means the connection from theOn 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. Appointments are available between 7am-6pm Monday to Saturday. compensation will be due if you experience a total loss of service which isn’t fixed by 11. My service is called Fibre 35, it is not FTTP. 59pm on the second working day after the fault is reported . Fault response within 24 hours; £3. Long time reader first time poster. So PN released me. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August - Sky confirm that Openreach have given a go-live date of 26th August which they assure will not be. Level 4 Clear within 6 hours, any time of day, any. Landline and fixed [or home] broadband providers offer a priority fault repair service for customers. additional flexibility to manage provision and repair workstacks which has been made significantly more. I got myself connected to TalkTalk fibre on 15 Aug. by . You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers. 00 clear by 12. 2. Proud member of the wokerati, though I don't eat tofu. The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. additional flexibility to manage provision and repair workstacks which has been made significantly more. So sorry its from 10th February not working not. Openreach is working to restore internet to homes in Torquay after a BMW crashed into a broadband box. The contract with openreach is held by your ISP. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until. This may save you from calling us or paying for an engineer to come out. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. I had a fault on my line. In the meantime, I've been connected to TalkTalk 'fibre' for 3 weeks now but can not: play online xbox games, stream Netflix, stream Amazon and loading a web page takes ages and constantly times out. The services run 8am to 9pm from Monday to Friday and 8am to 8pm on weekends and bank holidays. Openreach looks after 192 million kilometres of network cable, 110,000 green cabinets, and 4. 3 months down the line (no pun intended) , and as luck would have it I checked my bank statement today (Feb 20th 2019) only toOfcom’s 2016 Strategic Review deal with BT set out to resolve all this via an enhanced Duct and Pole Access (DPA) approach. | Read 20,621-20,635 Reviews out of 20,635If you can, gather as much information as possible including any vehicle registration numbers. The exchange is St Annes (Lancsashire)Following a 14th visit (!) from Openreach (since Jan last year), the engineer has finally stated in his notes that he's provided a temporary fix and that a permanent one needs to be applied. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August Do you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. Hi smiddy1968 Thanks for keeping us updated. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. Edited by deleted (Mon 16-Oct-17 18:33:36)I have since been informed that sky pay openreach £160 per engineer call out, so its in openreach interest to not fix the problem straight away and to go back as many times as possible, that way they get more call out charges from sky. Thanks: 5. A few months ago I had a semi-frantic call from my wife saying our phones were dead and the cable was on the ground. even though there have been significant and long lasting impacts on Openreach and. To cut a long story short the internal wiring all seemed fine but I noticed that any unconnected additional extension point (e. I have no choice. I reported a line fault (noise on line and constipated broadband…) on 17th July and I’m still waiting for Openreach to fix the problem. The problem is that in every case I’ve had to go through very long-winded checks before the TalkTalk people have been willing to send out one of their own engineers, who only have the authority to check the situation inside the customers’ premises. Edited by. Sky on fttp do the same so one isp may not have faults whilst anotherIf FTTP follows the same principle as FTTC on copper, then I'd have expected a repair on Saturday under the "1-day M-Sat" service at minimum. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. The collision happened on Monday, April 5. . Hi . Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. The broadband industry is waiting impatiently to hear how the government plans to spend the £1. Openreach response to service-related questions in Ofcom’s consultation documents 7 NON-CONFIDENTIAL VERSION 1. At present, Openreach’s full fibre rollout. There is no need to contact Openreach directly, Indeed this might interfere with getting the problem fixed. So sorry its from 10th February not working not. Ignore what the. Engineer came out. Howdy, Stranger! It looks like you're new here. Checked local council website they have no application for any road works Tobe carried out on the road upto 23rd March. Of course I'd have preferred to stay, why would we firstly join you and then actually renew our contracts. wrote: Absolutely, yes. Fixed! Go to the fix. Available 24/7. Saying he will be fixing the cabling today. My connection to my Sony smart TV is on wifi. The broadband industry is waiting impatiently to hear how the government plans to spend the £1. £29. . Tonight’s episode of the BBC ’s popular consumer affairs TV show, Watchdog, took BTOpenreach’s “ promises to keep the nation connected ” to task and heavily criticised the group for failing to fix broadband and phone problems and for not being directly contactable. Someone reads me my rights: If the fault is found in the house or if no fault is found how much I am going to pay them. | Read 21,301-21,302 Reviews out of 21,302 Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. Tuesday, Jun 26th, 2018 (8:48 am) - Score 1,592. And said their was a fault with the line, and it required a different engineer to fix. Hi all, Having moved into a new home on the 11th of September, the house had numours phone ports dotted around, I went for BT. Openreach. Are you seeing slow speeds over WiFi ? Thanks Karl. At present Openreach is already on-target to. I phoned technical support this morning and asked to be put through to a case manager and I was told that it will be escalated to Openreach who will try to repair the fault in 48-72 hours. Hi all, seems like I'm having the same issue. The OpenReach engineer who came to complete the connection knocked on our door and talked to my wife. I said I'll be interested to know how it could possibly be our fault since everyone including the dog was watching TV when it died. Report post. FTTC (Fibre To The Cabinet) most likely which means the connection from the - Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. £500K+ is less than what openreach charges so is a good price - not openreach's fault. The last note was left on 04/05/2020 indicating that further dig work is required due to the location of the fault. I have had a nightmare trying to get my broadband and phone services fixed since 17th December 2017 and I have had nothing but mixed messages about the problem. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). If the property developer is still on site. Every time they come out they test the line, change the ports and still no speed. Clear by 23. UK regulator Ofcom has issued rules that would require the firm to repair faults within two working days. The target for service maintenance level 2 is for us to fix a fault by 23:59 the working day after a communications provider reports it to us (Monday to Saturday, not including public and bank holidays). . Fault response within 24 hours; £3. . Customers waiting for a new line to be installed must. . Re: 2 MONTHS and counting to fix an Openreach connection issue. there is no connection. Report a fault to fix a problem. And it took us 3 weeks for them to fix our home one because their engineer messed up the setup (literally didn't have internet) and they refused to fix unless we paid £99 for the engineer. HOpefully Open Reach already have a new case raised but are just waiting for a road permit or something like that. Can anyone at Plusnet confirm that Openreach have got a "job card" to repair our line and when it's likely to be done. An. When you order a fibre service for the first time, Openreach assigns a port to you. you back about a sales enquiry. This has been passed internally within Openreach for their 2nd stage teams, so the fault case is still o. co. It is covered by "line rental etc" if the fault is unambiguously in the Openreach network system. This is the second time in two months that I’ve had the same (or very similar) fault – the last was reported on 16th May and not resolved until 26th June (with at least 5. Depending on what is actually faulty will determine how long to repair it. Or you can call Crimestoppers on 0800 555 111. #1. The reviews are not that accurate. Would anticipate its a network issue on fttp lines andBT Openreach not fixing my fault - daft excuses. We still see far too many complaints from customers who are forced to pay for work that isn’t strictly. Home is where my books are. Every few days BT calls to say they are still waiting for a response from Openreach and that will call again in a few days. which should fix banding problems and some other issues with DLM profiles; assuming of course that the original underlying problem has been resolved first. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). Working hours: Mon-Fri, 09:00-17:00 (exc. Bank Holidays) Having trouble with broadband or phone in your new-build home? Here are some things you can try. 24 per missed. Start tracking. Is your telephone service working OK? Any noise on the line? ChrisJan. I was hoping to get some insight into how Openreach interacts with Sky in these situations. Openreach are taking sky for mugs and its the paying customer that goes without service. And we can. 2. 365 days a year. Some can take minutes, some can take weeks. When BT came to fix a fault on the wire to the non master socket, I settled for a modern master socket which BT installed where the junction box was, and a length of cable which I installed to replace the faulty one. Hi, Please can someone help. The majority of network faults, including plenty of major cable breaks, tend to be fixed within. If they find faults, fix them but advise the ISP there is no fault. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. FTTC (Fibre To The Cabinet) most likely which means the connection from the On 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. Thanks to everyone involved in helping me get this sorted. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. Normally a few times a year OR are out to fix the line despite the fact. Lol just had a text from sky saying problem has now been fixed. . We have had no broadband for over4 weeks now. Bank Holidays) Engineer Visit Hours (Basic care): Mon-Fri, 08:00-18:00 (exc. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. First of all, BT Openreach offers a wide range of broadband services to providers, including Fibre to the Home (FTTH), Fibre to the Building (FTTB), and Fibre to the Curb (FTTC). (committed) Sun 02-Sep-12 08:48:34. 59 next day, Monday to Saturday, excluding Public and Bank. Supposed to have my Internet and phone connected on Tuesday the 1st of November. I'm sorry for the problems you're experiencing with your service. I've had a 'throttled' broadband service for 2 months now. Solar PV 5. Re: Fibre cable connector broken by builders - BT think they can fix remotely. OK, we'll leave you to it, then. So sorry its from 10th February not wor. Ofcom warned BT that it will be expected to fix around 70 per cent of phone and broadband faults within two working days over the course of a year. If they cannot fix externally, they will go to the premises, ask the 3 safety questions. Proud member of the wokerati, though I don't eat tofu. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. 2. . He will mark up for the maintenance dig. Initially I was told the fault was external and would be fixed on Christmas Eve, then I was told that the. Contractors come dig the hole, an engineer comes and remakes the joint. They can also contact us to help them fix the issue. Mark as New; Bookmark; Subscribe. They haven't done anything. Thanks Karl. Priority fault repair. 2kWp system, SE facing, >1% shading, installed March 2019. Openreach. If you report a fault on a Monday, you'll get £9. PN have just passed this back to Openreach as the PN op confirmed that the line quality was very poor. . Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. neither of these fault types are within Openreach’s ability to control. Sometimes like has happened to the. Tested line - No faults, checked DSLAM and changed my connection to new ports. There may be a connection problem - check your Hub. Sky sent out an engineer and they texted to say it's fixed. 8. Mortgage free July 2023When the Openreach engineer visits they’ll have a record of which cabinet your line is going through on their phone. I just need to make this absolutely clear. . Yes I know we are customers here but sky also monitor the postings. PN have just passed this back to Openreach as the PN op confirmed that the line quality was very poor. . 8. 0 Likes. Phone or broadband problems? Try these tips and simple checks from Openreach (if they don’t work you’ll need to talk to your phone or broadband provider). but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. Cost of Parts £--- Unknown Until Fault Fixed! Hourly Rate £104 up to and including any part of any hour. Turn the Openreach fibre modem's power off, then back on and wait 5 minutes for the Openreach fibre modem to attempt to reconnect. I have recently had a week without phone service which was eventually rectified by Openreach repairing the wiring on the telephone pole. I have been in contact with BT numerous times to try and get this fixed. My FTTP installation was due to go live 15th July but has been delayed due to an underground fault. Yes PN did told me in fault team that BTw has resetted my line vis remotely DLM reset as part of the trial and this is why they did for. Openreach Fault – No Broadband for Weeks in Parts of Lowestoft. So bascially I took a. Re: Fibre cable connector broken by builders - BT think they can fix remotely. Post 2 of 2. By selecting Accept, you are agreeing to our cookies. A 75-year-old reader moved house in February and has been waiting for a broadband connection ever since. 33 for each calendar day that the service is not. I am having problems working out where Openreach responsibility lies for a phone line. 0800 023 2023. Test with a known good phone and filter. The Citizens Advice agency has described the broadband market’s current compensation system as being “ deeply unfair ” after it revealed that Openreach ( BT) had failed to complete over 20% of repairs (364,000) and 6% (281,000) of installations on time between April to September 2016. Thanks for your post @Joebananas. I'm hoping somebody might be able to give me some advice on next steps, or if anyone can help put this in front of the right person at Openreach even better. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until it's fixed. Openreach has today unveiled a “major” change to the pricing of their gigabit-capable Fibre-to-the-Premises broadband products, which aims to give UK ISPs not only cheaper services but also “long-term price certainty” through a series of new commitments. At the start of 2018 they followed that by telling Openreach to make sure their ducts were “ready for use” (i. Overall Openreach is said to have installed. e. All you can do is speak to the BT FTTP team 0800 587 4787General Chat Thread, Openreach - how long to fix a fault in General; Originally Posted by elsiegee40 Have you considered contacting one of the newspaper consumer champions?- Openreach state issue between exchange and cabinet or cabinet and property, some confusion over which one this was, appears to be between cabinet and property, underground cabling fault which should be fixed by 20th Aug. Get help to fix your dropping broadband connection. There’s no need to call. If you're having a problem with your phone equipment, there are a few simple checks you can do to try to find out what's wrong. Hold this in place for about 10 - 15 seconds, until all lights on the front of your ONT go off. Message 1 of 9 (448 Views) Reply. We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Here for You –. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. Hi,i have no talktalk conection and i can only recieve incoming calls. Reported to BT who tested it and found a problem on the line. Blinking (any) Do you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. Raised ticket on Sunday and was told it was an earth fault and Openreach should resolve this by Thursday 7th. 59 next day, seven days a week, including Public and Bank Holiday. My connection to my Sony smart TV is on wifi. (“Wait a minute! You said “don’t worry” – now you are trying to panic me!”) Not so. Openreach Support Email. Ask to remain there, remove any other electrical equipment from nearby the router and we test and monitor the connection. Each time I speak to customer services or the fibre team (0800 587 4787) I am told they are awaiting a response from Openreach and. Each telephone call ends the same. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. For a phone fault when an engineer completes the job, there's a 2 day retest period where we can 'reject the clear' and pass it back to Openreach for further investigation which I find normally gets another engineer out quicker than. A what3words address is being provided in almost half of all calls and a quarter of chats reporting damage to Openreach. In summary, it is intended that Openreach will be required to: o complete around 80% of fault repairs within one to two working days ofDo you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. If you just wanted to vent you've done it without messing up aI placed an order for FTTP back in early September.